We want you to have a fabulous time at the Festival, but inevitably there is some Dos and Don’ts that we have to abide by:


Refunds
All tickets are non-refundable and non-replaceable. Defaced or damaged tickets or wristbands can not be accepted. We can not offer refunds on the basis of inclement weather. Lost tickets will not be replaced, so please take care of them!

Admission
The Festival reserves the right to refuse admission or to eject a ticket holder for behaviour likely to cause damage, injury, nuisance or annoyance or for failure to comply with the reasonable requests of the Festival team. Admission is only permitted with a valid ticket.

Children aged 16 and under and Teen Ticket holders will not be admitted unless accompanied by a responsible adult, and remain the responsibility of the accompanying adult at all times. Accompanying adults must hold a valid ticket.   The contact number for the adult responsible for the child/teen will be written on the teen and children's wristbands at the box office.  In the case of any incident or emergency involving a teen or child, that person will be contacted.

 

What you can and can’t bring:

Dogs are allowed on site but must be kept on a lead at all times.  Loud music can damage animals' hearing - please be conscious of your dog's sensitivity to excessive noise and be kind to your pooch.  Please keep your pet hydrated - there are water points in the arena and camping areas - make sure they have enough to drink and shade if needed.  Please make sure you clean up dog poop thoroughly - there are hundreds of children playing on the site.  Give the grass a squirt of water if you can.  
Do your Dog a favour and think twice about whether the festival is the right environment for your pet.

No glass or alcohol can be brought into the arena.

Bag checks will be operating at all entrances.

Food & Drink may not be brought into the arena - unless for specific dietary requirements or for very young children, within reason.

Camping must be pre-booked.

No open fires, barbeques or other cooking equipment to be used on the Festival site, unless an authorised trader.

No bicycles, push scooters, knives, fireworks, smoke canisters, air-horns, cans, poles or other items that could cause harm to other festival goers, staff or traders.

The festival has a zero tolerance policy on drugs. No drugs to be brought on site. Anyone found in the possession of drugs will be asked to leave the site and / or the police will be called.

Plastic - please make every efford to put your plastic and other recyclables in the bins provided.  We are endeavouring to reduce our waste as much as possible and ensure we recycle the maximum amount of materials.  Please do your bit!

Also please note:

The Festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings without being liable to pay any compensation whatsoever.

Photographic, video or audio reproduction of artists is prohibited, without express permission of the Festival.

Ticket holders consent to inclusion in photographic, visual and audio promotion of the Festival.

Vehicles and their contents parked at the owner’s risk. The Festival does not accept any responsibility for losses or thefts of any kind of property anywhere on the site including, without limitation, from vehicles.

A licensed bar is available. Bar staff will only serve alcohol to those aged 18+. We operate a challenge 25 policy.

Please respect our neighbours when you are exiting the Festival site.

All activities undertaken within the festival are at the individual's own risk.  No liability shall be accepted by Lechlade Festival Limited for loss or injury. 

Festival-goers are responsible for safe-guarding property, the organisers have no liability for lost, stolen or damaged property.